Lean Leadership for Ops Managers — The Levels of Conflict Every Leader Should Know | 046

Have you ever left a conversation and thought “Whoa – that was blown out of proportion”? Or “Whoa – that escalated quickly”? 

Knowing the levels of conflict is essential since misstepping will only make things worse. But what are the levels of conflict? How can you use The Conflict Ladder to more effectively lead through conflict?

In this episode, I’ll walk you through every step of The Conflict Ladder and how you can properly address unhelpful behaviors at the right level. 

What You’ll Learn from this Episode

  • What the different levels of conflict are and why it’s helpful to understand them
  • Mistakes individual leaders and organizations make on the conflict ladder
  • How to address unhelpful behaviors at the right level

Get full show notes and more information here: