When you’ve been practicing continuous improvement for a while, whether as an internal or external consultant, you follow your own advice, and create standard work for yourself. You have an approach to training, and approach to coaching, and an approach to kaizen events. But what happens when your standard approach needs to be updated and improved? We can get as stuck in our ways as we see our clients being.
My guest today is Peggy Fry Barnes who is just such an experienced operational excellence professional. Certified as a Master Black Belt she has enjoyed working with operations and customer support teams in both Financial Services and Technology. She is passionate about customer and employee experience and enjoys coaching teams, individuals and small businesses towards continuous improvement goals. Peggy is sharing her journey of improving her own standard work for kaizen.