The Edges of Lean — Episode 9: Continuous Improvement and the Law

If you made a list of organizations that were unlikely to implement lean practices, you might put law firms pretty high on the list.  But Barry Appleman Leiden, (BAL) a top corporate immigration law firm, would not be on that list, because they are a law firm that is lean at heart, priding themselves, and acknowledged by their clients for their effectiveness and their efficiency.  My guest is Jaclyn Harder, who is a certified Lean Agent and operational excellence leader at BAL, firm. Jaclyn leads BAL’s lean transformation, initiatives, training, and works with teams at all levels across the organization to pursue the exceptional. Jaclyn is also a lean gardener! We talk about lean in the legall profession and lean in the garden.