The Edges of Lean — Ep 110 Contiuously Improving the Feedback Cycle with Carole Stizza

As lean leaders, we talk about feedback a lot. We know that feedback is important, and if you are like me, you crave it – so that we can improve! But let’s face it, it’s not always effective or helpful. Carole Stizza has researched the topic of feedback, and she says that there’s a lot to improve! She joined me at The Edges of Lean to share her insights. 


Carole Stizza  


Carole, an industrial organizational psychologist with a passion for leadership, has faced numerous challenges, including frequent relocations due to being a military spouse, multiple car accidents, and a frightening cancer diagnosis. These experiences have shaped her perspective on life and success, emphasizing the importance of emotional intelligence, resilience, and positive intelligence. Carole now shares her insights with clients and audiences, guiding them toward becoming exceptional leaders and finding their path to meaningful success. When not working or spending time with her family, she enjoys hiking and cycling in the mountains of Colorado.




00:00:25 Improve feedback for continuous improvement.

00:09:30 Insight is about growth.

00:14:00 Ask for perspective, recognize, and communicate effectively.

00:21:16 Set up conversations for success.

00:24:12 Assessment drives growth and efficiency.

00:33:19. Language is vital for growth.

00:36:53 Effective communication requires active listening.

00:45:23 The power of asking questions.



  • Feedback is often seen as negative and can be ineffective or unhelpful.
  • The traditional approach to feedback, such as annual performance reviews, is outdated and does not yield the desired results.
  • Harvard research suggests that asking for feedback is more effective than giving feedback.
  • Asking for insights helps to create a safe space for conversation and connection.
  • The brain constantly seeks information on what is going well and where there is room for growth.
  • Social media has tapped into the human desire for recognition and growth.
  • The key to effective feedback conversations is to be clear, specific and focused on one thing at a time.

Memorable Quotes From Carole Stizza    


“Our brain wants to know what we are doing right so we can keep and honor it. We do not throw it out with the bathwater. And we want to know where to grow next.”

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