The Edges of Lean — Ep 119 Continuously Improving Trust on Your Team with George Dom

As lean leaders, we understand that trust is a key component of an effective and efficient culture. George Dom spent years in high-performance environments where trust was not just a nice to have, but it was necessary to assure that the entire team succeeded – and survived! He has joined me at the Edges of Lean to share his insights into developing trust in every environment by being a high-trust leader.

George Dom

George Dom, founder of the High-Trust Leadership Network, is a former naval officer and aviator with extensive leadership experience. He has served in key positions in high-performance organizations, including commanding aircraft carrier fighter squadrons and leading air wings on the USS Dwight D. Eisenhower and USS John F. Kennedy. Dom has also been an instructor and pilot at the Navy Fighter Weapons School (Topgun) and commanded the Blue Angels flight demonstration squadron. Today, he is a respected business aviation manager, speaker, and leadership consultant to Fortune 500 corporations, private companies, and individuals. Dom believes that achieving high performance, both individually and collectively, requires High-Trust Leadership and Focused Engagement. This principle applies not only in sports, the military, and medical teams, but also in the business world. 


00:00:21 – George’s Background and High-Trust Leadership

00:03:52 – The Importance of Trust in Organizations

00:08:15 – Building Trust Among Thousands of Crew Members

00:10:28 – The Five Questions of Trustworthiness

00:17:44 – The Second Pillar of Trust: Commitment

00:24:28 – The Fifth Pillar of Trust: Communication

00:26:55 – The Role of Debriefing in Continuous Improvement

00:32:23 – The Importance of Understanding Your Team

00:37:28 – The Debriefing Process and Vulnerability

00:39:50 – The Necessity of Clear Communication

00:43:16 – Adapting Connection in Remote Work Environments

00:44:51 – The Challenge of Remote Communication

00:47:56 – Ensuring Message Clarity and Reception

00:51:24 – The Impact of Trust Beyond Safety

00:52:16 – Advice for Young People Starting Out




  • Trust is built on vulnerability, dependability, and mutual support in both aviation and business settings.
  • Trust is a strategic imperative that requires continuous effort and attention.
  • Trustworthiness is evaluated based on behavior, not just intentions.
  • The five pillars of trust include character, commitment, competence, connection, and communication.
  • Character involves walking the talk and living up to shared values.
  • Commitment is about being present and leading through challenges.
  • Competence is important but secondary to character and commitment.
  • Connection is about understanding team members and building strong relationships.
  • Communication is the key to ensuring understanding and clarity in interactions.

Memorable Quotes From George Dom


“Communication requires clarity, conciseness, and consistency.”

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