The Just-in-Time Cafe Podcast — 123: JITCafe Ep123 Cut v03

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After a slightly extended coffee break, the Just-in-Time Café is BACK!

Our featured guest is Rebecca Moyers, Director of Operational Excellence for the State of Missouri, where she’s helping 17 state agencies make government work better for the people they serve. We explore what it takes to build a culture of continuous improvement across an entire state, why collecting customer feedback isn’t the same as listening, and how Missouri is approaching AI without simply automating the wrong things faster.

For Hot Apps, we’ve got a speaker’s dream—or nightmare—depending on how you feel about memorization. What do two adorable kittens, a red carpet, and a TEDx talk have in common? You’ll have to tune in to find out.

And for Q&A, we tackle a question that applies to just about everyone: Why do we expect to be good at things we haven’t practiced?

Thanks for Listening!

Listen to more podcasts at JITCafe.com.

Link to the video version of this podcast: https://youtu.be/xEFNfNz70C0