Today’s highlight is Tracy and Elisabeth’s interview with Tony Dottino—author, consultant, and one of the rare people who was actually in the room when modern quality thinking was taking shape. …
It’s a brand new year and Tracy & Elisabeth’s highlight is their conversation with Bernadette Hill and Priya Venkatesan from UC Davis—two leaders who’ve helped shape a culture of improvement …
Today’s highlight is Tracy & Elisabeth’s interview with Melisa Buie, co-author of the just-published Faceplant. We get the skinny on how someone with a PhD in Plasma Physics got drawn …
Today’s highlight is Tracy and Elisabeth’s interview with Kristle Bulleman, Process Manager for the Make-A-Wish Foundation. She lets us in on what it takes to make the impossible happen — …
It’s October at the Cafe, and Elisabeth and Tracy got to sit down with Meg Bowles—co-author of the New York Times bestseller How to Tell a Story—to explore why stories …
It’s episode 115 and the highlight is our interview with Michael Bremer—the author who turned the humble Gemba Walk into an art form (and picked up a Shingo Award along …
On today’s episode, Tracy & Elisabeth sit down with UK author and empathy firestarter Shola Kaye to unpack, among other things, something called “Empathy Hijacking”—yes, it’s a thing, and yes, …
In today’s episode, Tracy & Elisabeth sit down with process improvement pro Michelle Formanczyk to talk about her exciting new role for this year’s Michigan Lean Conference—and why you won’t …
Today’s spotlight shines on none other than Gwendolyn Galsworth—author, trailblazer, and the reigning doyenne of the visual workplace. In our feature interview, Gwendolyn shares powerful insights into how visual thinking …
It’s Episode 111 highlight is Tracy & Elisabeth’s interview with best-selling author John Guaspari–about his latest book, If Engagement the Why, then Respect Is the How. We quizzed John on …
