The 1994 book Why TQM Fails And What to Do About It is a book that could be very relevant today, in the context of Lean. I’ll give credit to Greg Jacobson, MD from KaiNexus who had a copy of this book on his shelf. I bought a copy and have recently been reading it because I was curious to see if there parallels to be found with Lean failures.
http://leanblog.org/audio147
—
Support this podcast: https://anchor.fm/lean-blog-audio/support