It’s episode 73 and today’s highlight is our interview with Karyn Ross, author of her latest book, The Kind Leader. During the writing of her book, Karyn asked people to define “kindness”—she did not expect what she heard, so Tracy and Elisabeth get to t…
It’s Episode 72, and today’s highlight is our interview with Jamie Flinchbaugh, author of the new book, People Solve Problems. He’s got a different take on the crux of problem solving, it’s not PDCA, it’s not tools, and it’s not methods. Jamie’s an engag…
It’s Episode 71 and Tracy & Elisabeth get some time with Hugh Alley, author of “Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team.” They get insights on how organizations can better tap people’s innate love of doing worth…
It’s Episode 70 and today’s highlight is Tracy and Elisabeth’s interview with Debbie Barnard, a 20-year process improvement veteran in the healthcare industry on assignment in Dubai—she’s got a surprise project you’ll find out about. We’ll let you in o…
It’s episode 69 and the highlight is Tracy and Elisabeth’s interview with Katie Anderson, author of Learning to Lead, Leading to Learn chronicling her conversations with former Toyota leader, Isao Yoshino. We’re celebrating the book’s one-year anniversar…
It’s Episode 68 and Tracy & Elisabeth got to interview Jeff Toister about his latest book, The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. Jeff took the classic product guarantee and came up with a formula to apply that…
It’s Episode 67 and Tracy and Elisabeth get the scoop from Brian Hand and Lilly Angelocci of UC San Diego Health. We’ll get details of what drove the success of the vaccine super stations and how they’ve been improving healthcare with Lean. We’ll let you…
It’s Episode 66 and Tracy & Elisabeth find out how the San Diego Humane Society won the Employer-of-the-Year Award. Organizational leaders Audrey Lang and Tina Nguyen describe how their care-centered culture improves their ability to rehabilitate animals…
It’s Episode 65 and 16 years later, The Iconic Toyota Way gets a remodel. In this month’s interview, author Jeff Liker discusses his coffee talks with former student Mike Rother that led to a second edition. Tune in for Jeff’s take on artificial intellig…
Is creativity seen as “fluffy?” Is Six Sigma seen as “old hat?” Are you struggling to reconcile creativity with Lean problem solving? Check out this month’s interview with Bella Englebach, who’s new book, Creatively Lean, guides problem solvers to be bet…
