Lean Blog Audio — Stuff I’m Reading May 2016: Bad Patient Experiences…
As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down my Mac (thanks, Chrome!).So, …
Lean Blog Audio — Congratulations on Reducing Waiting Times,
I’m always happy to see success stories where healthcare organizations solve problems that matter through Lean concepts, practices, and principles. Today, I’m blogging about two articles I saw about this …
Lean Blog Audio — Lean Hospitals: Thoughts from a Health System C.O.O.
http://leanblog.org/audio139 In the previous editions of my book Lean Hospitals, I’ve included case examples from Avera McKennan Hospital and Avera Health. Fred Slunecka is the former president of Avera McKennan …
Lean Blog Audio — J.C. Penney’s CEO on Listening to Front-Line Employees
After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?”), it seems that new CEO Marvin Ellison might be …
Lean Blog Audio — Free Chapter – Upcoming 3rd Edition of “#Lean Hospitals”
The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid June.I’m happy to now be …
Lean Blog Audio — Updates: NICU Innovation, Labs, MLB Netting, VA Waiting
recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update.In this post, we cover everything …
Lean Blog Audio — Why It’s OK That This Suggestion Box Was Full of Cobwebs
As I guy who started his career in manufacturing before moving to healthcare in 2005, I don’t get many opportunities to visit the “gemba” at a factory very often anymore. …
Lean Blog Audio — A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that’s …
Lean Blog Audio — A Post-Mortem on a Different Hospital Lean Journey
Today’s post is an addendum from Saturday’s post on the apparent death of a health system Lean program: “Why Would a New Healthcare CEO Kill a Lean Program?”If you read …
Lean Blog Audio — Why Would a New Healthcare CEO Kill a Lean Program?
Apparently, the Lean journey at Presence, regardless of what form it was taking in late 2015, has not survived a CEO transition at Presence Health. A new CEO, Michael Englehart, …