It’s Episode 77 and the highlight is Tracy and Elisabeth’s interview with Pilar Zimmerman, Operational Excellence Senior Manager at Illumina. Pilar helps drive strategy deployment and Continuous Improvement at Illumina’s San Diego site. Next up it’s an…
It’s Episode 76 and the highlight is Tracy and Elisabeth’s interview with Gemma Jones, one of the founders of the Kata Girl Geeks. Gemma has developed a way to mobilize continuous improvement practitioners to help underserved and at-risk members of soc…
It’s Episode 75, and Tracy and Elisabeth got to talk money with Nick Katko and Mike DeLuca, co-authors of the new book, “Practicing Lean Accounting”. Mike and Nick are a seasoned duo, and they offered insights into the biggest source of waste in accounti…
It’s Episode 74 and Tracy and Elisabeth got to interview Dr. Sabiha Mumtaz from the University of Wollongong in Dubai. She’s got an innovative strategy for lifting women into leadership positions in the United Arab Emirates. Next up it’s a cool tool th…
It’s episode 73 and today’s highlight is our interview with Karyn Ross, author of her latest book, The Kind Leader. During the writing of her book, Karyn asked people to define “kindness”—she did not expect what she heard, so Tracy and Elisabeth get to t…
It’s Episode 72, and today’s highlight is our interview with Jamie Flinchbaugh, author of the new book, People Solve Problems. He’s got a different take on the crux of problem solving, it’s not PDCA, it’s not tools, and it’s not methods. Jamie’s an engag…
It’s Episode 71 and Tracy & Elisabeth get some time with Hugh Alley, author of “Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team.” They get insights on how organizations can better tap people’s innate love of doing worth…
It’s Episode 70 and today’s highlight is Tracy and Elisabeth’s interview with Debbie Barnard, a 20-year process improvement veteran in the healthcare industry on assignment in Dubai—she’s got a surprise project you’ll find out about. We’ll let you in o…
It’s episode 69 and the highlight is Tracy and Elisabeth’s interview with Katie Anderson, author of Learning to Lead, Leading to Learn chronicling her conversations with former Toyota leader, Isao Yoshino. We’re celebrating the book’s one-year anniversar…
It’s Episode 68 and Tracy & Elisabeth got to interview Jeff Toister about his latest book, The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. Jeff took the classic product guarantee and came up with a formula to apply that…
