What a year we’ve been through! One thing you can say for sure about the COVID-19 pandemic is that we’ve all experienced massive change, and a lot of that change has involved loss. Some have lost family members, friends, neighbor, some have lost jo…
Continuous improvement is something we learn at work (usually) and it’s complicated, right? Tools. process maps, new language, new ways of thinking – once we learn it, we can take some of it home. My guest, Katie Labedz has a different idea – why not…
Few of us win world championships – it takes talent, skill, and extraordinary dedication to become a world champion in any sport. Can you imagine becoming a world champion while also excelling at a full-time job? My guests is Shanti Abelha, who has a…
My guest today, Dale Power, says that encouragement is rocket fuel. She’s seen encouragement change lives and today she’s going to share her passion project and help us see how we can use that rocket fuel to propel ourselves, our colleagues, and our …
As a manager, supervisor, continuous improvement facilitator, or coach, you know that communication is a key skill for success and improvement. So, how we are communicating? We know what we say is important, right? And most of us would acknowledge …
Take a look at the building that you are in. Foundation, walls, floors, roof, wiring, lighting, windows, doors, plumbing, heat, air conditioning, and so much more.. So many components – and so many people involved from design to delivery. It’s not…
When you’ve been practicing continuous improvement for a while, whether as an internal or external consultant, you follow your own advice, and create standard work for yourself. You have an approach to training, and approach to coaching, and an appro…
The mysteriously silent lean sensei is an archetype – but is that the only model for a lean leader? My guest, Tina Provost, joins me to talk about the value of positivity, encouragement, even of of peppiness, and the lessons she brings from college …
A long time ago, in a breakroom far far away, I got into a heated debate with a fellow improvement professional over the topic of standard work. I had just completed my Creative Problem Solving facilitation training, and was excited about using my ne…
I can only imagine what you’re thinking! What on earth do dentistry, and piercing have to with each other, never mind to do with lean or continuous improvement? But when I think about it, there are a lot of parallels between a dentist’s office and a…
